Terms & Conditions
Thank you for visiting and shopping at freshV freshD freshB. The following information sets out the terms and conditions that constitute our Shipping Policy.
1. Processing your Order
- An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
2. Shipment Processing Time
- Processing time refers to the time it takes for us to prepare your order for shipping.
- After your payment is authorised and verified, all orders are processed within 14 days. We will contact you for some reason if there are any delays.
3. Shipment Locations
3.1. Domestic and International
- freshV freshD freshB ships domestically as well as internationally however we’re unable to delivery to all countries at this point. If you have a question about domestic or international deliveries, please contact us at email@example.com and firstname.lastname@example.org.
4. Shipment rates and delivery estimates
- We endeavor to get your order to you as soon as possible. Once your order is placed, for local delivery please allow up to 14 working days as an approximate time and up to 30 working days for overseas delivery. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact deliver time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
4.1. Please note:
- Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
- Products may be delivered in separate shipments.
- When placing your order, we consider these factors when calculating the Estimated Delivery Date:
- Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.
- Due to Unforseen slowdowns within our company., packages to and from our facility in TBA may be delayed. We appreciate your patience during this time.
- We will not be responsible for wrong shipping address if you provide incorrect information.
5. Tracking Options
- freshV freshD aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed, packaged and sent for delivery, you will receive a link to track your package.
5.1. Domestic and International
- All orders delivered within Australia automatically have tracking.
- International orders are sent with TBA. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.
6. International Customs, Duties and Taxes
- All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. freshV freshD freshB is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these chargers and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.
- If there is any damage to the packaging on delivery, contact us immediately at email@example.com and firstname.lastname@example.org
8. Missing or Lost Package
- There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often than not, the package is either in the building or with a neighbour. freshV freshD politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at email@example.com and firstname.lastname@example.org to report missing or lost packages.